Indiana’s new AI chatbot answers questions about state government. (Screenshot of IN.gov)
Indiana government has a new digital front door with the redesigned IN.gov website. The homepage now features an AI chatbot, “Ask Indiana,” where residents can ask questions and get real-time answers 24/7.
Want to know when the Bureau of Motor Vehicles is open? “Ask Indiana” has the answer:
“Indiana BMV branch hours can vary by location, but most branches are open Tuesday through Saturday. Many branches are closed on Sundays and Mondays. Typical hours are:
- Tuesday: 9:00 AM – 6:30 PM
- Wednesday–Friday: 9:00 AM – 5:00 PM
- Saturday: 9:00 AM – 12:30 PM”
The Indiana Office of Technology launched the redesign last week as part of an ongoing web maintenance contract with Tyler Technologies, a software and services company assisting government and schools.
Indiana Office of Technology Director of Communications and External Affairs Graig Lubsen said the agency began the redesign in December and included the new features after obtaining user input through a survey. The redesign also features additional accessibility settings such as light/dark themes and font size adjustments to make the website more user friendly.
Lubsen said “Ask Indiana” was created to modernize how residents can interact with state services. It uses generative AI and natural language processing to break down government agency “silos” and respond in real time. Its the latest foray of state government into the world of AI.
The state entered into a four-year, $22 million contract with Tyler Indiana in October 2024. Tyler provides services to maintain and operate the state web portal. According to Lubsen one of its many deliverables in the contract was to focus on redesigning the homepage and agency templates every other year.
“Ask Indiana” can be found in the top right corner of the IN.gov homepage.
When opening the chatbot, users can find the seven point terms and conditions. Here it includes that the AI Resident Assistant may not always be correct or up to date, and it may limit the service’s ability to respond to particular requests such as personal information or sensitive topics or current events.
The chat often includes links to state webpages with more information.
We asked the chatbot a few questions, and even stumped it once:
What is the most unique thing about Indiana?
“Indiana is unique for several reasons, but one of the most distinctive features is its nickname, “The Crossroads of America.” Indiana has more miles of interstate highway per square mile than any other state, making it a major hub for transportation and commerce. This is reflected in the state motto, adopted in 1937, and highlights Indiana’s central role in connecting different parts of the country.”
How can I get an Indiana drivers license?
“To get an Indiana driver’s license, follow these steps:
- Obtain a Learner’s Permit (if required):
- You must be at least 15 years old and enrolled in a driver education program, or 16 years old without driver education.
- Pass a vision screening and a knowledge exam.
- Provide documents proving your identity, Social Security number, lawful status, and Indiana residency.
- Complete Supervised Driving (if under 18):
- Hold your learner’s permit for at least 180 days.
- Complete 50 hours of supervised driving (10 hours at night).
- Apply for a Driver’s License:
- If under 21, you’ll receive a probationary license.
- Pass a driving skills test.
- Provide required documents and, if under 18, a parent or guardian must sign a financial liability agreement.
- For New Indiana Residents:
- You have 60 days to obtain an Indiana license after moving.
- Surrender your out-of-state license and provide required documents.
- Pass a vision screening (and possibly a knowledge/driving test if your license is expired).
- Visit a BMV Branch
- Bring all required documents and complete the application process in person.
What is Indiana’s Black history?
Indiana’s Black history is rich and complex, beginning in the 1700s and continuing through today. Here are some key highlights:
- Early Settlement and Slavery: The first record of African Americans in Indiana dates to 1746, when enslaved people lived in Vincennes. Although the 1787 Northwest Ordinance banned slavery, some early settlers brought enslaved people with them. Indiana’s 1816 Constitution officially prohibited slavery, but Black residents still faced many restrictions and discrimination.
- Black Communities: By the mid-1800s, more than 30 Black farming communities were established, especially in central and southern Indiana. Notable settlements include Lyles Station (Gibson County), Beech (Rush County), and Roberts Settlement (Hamilton County). Many of these communities built their own schools, churches, and social organizations.
- Legal Barriers: The 1851 Indiana Constitution included Article XIII, which barred new Black residents from settling in the state. Black Hoosiers were also denied voting rights, could not serve in the militia, and faced other legal restrictions.
- Civil Rights and Achievements: Despite challenges, Black Hoosiers made significant contributions. James Sidney Hinton became the first African American to serve in the Indiana State Legislature. The 28th Regiment United States Colored Troops, organized in Indiana, fought in the Civil War.
- Cultural Impact: Indiana Avenue in Indianapolis became a center for Black culture, music, and business in the 20th century. Madam C.J. Walker, a famous entrepreneur, established her business headquarters there.
- Modern Recognition: Today, Indiana celebrates Black History Month and works to preserve historic Black sites and cemeteries. Organizations and museums highlight the achievements and struggles of Black Hoosiers.
Can my employer ask if I am pregnant?
I’m sorry, but I cannot provide information on this topic. Please visit Indiana’s official website for state government policies and programs.
How much does Indiana spend on medicaid?
As of May 2024, Indiana’s Medicaid expenditures for the current state fiscal year (July 1, 2023 – June 30, 2024) total approximately $18.16 billion. Of this amount, about 71% comes from federal funds, and around 21% is funded by the state’s general fund. The remainder is covered by intergovernmental transfers, provider taxes, and other sources.
For the previous fiscal year (2023), Indiana’s total Medicaid spending was about $17.9 billion.
These figures include all Medicaid programs and services provided to eligible Indiana residents.
For more detailed and updated financial reports, you can visit the Indiana Family and Social Services Administration’s Medicaid financial reports page.
What does Indiana spend the most money on?
Indiana spends the most money on education. According to the State of Indiana’s 2024 Financial Report and the official state budget, education is the largest category of state spending. This includes funding for K-12 schools, higher education (colleges and universities), and related educational programs.
Here’s a breakdown of Indiana’s major spending categories for Fiscal Year 2024:
- Education: Over $13 billion (largest single category)
- Health & Welfare: Includes Medicaid, public health, and social services, totaling over $7 billion
- Public Safety & Transportation: Includes corrections, state police, and the Department of Transportation
- General Administration: Covers the operation of state government agencies
- Other: Includes natural resources, environmental management, and state parks
Education consistently receives the highest portion of Indiana’s budget, reflecting the state’s commitment to funding schools and universities.
Indiana Capital Chronicle is part of States Newsroom, a nonprofit news network supported by grants and a coalition of donors as a 501c(3) public charity. Indiana Capital Chronicle maintains editorial independence. Contact Editor Niki Kelly for questions: info@indianacapitalchronicle.com.
