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Microsoft technology outage disrupts businesses worldwide

By NPR News, Bobby Allyn, Brian Mann, Katy Szpak, and Ethan Sandweiss

Posted July 19, 2024

Microsoft, which hosts cloud services with businesses and governments, said it was grappling with service outages after a glitch triggered by software distributed by cybersecurity firm CrowdStrike. (Robert/Adobe Stock)

This story has been updated to include local updates.

A technological meltdown disrupted airlines, banks, hospitals and emergency services on Friday.

Thousands of Microsoft users reported being suddenly knocked offline, and the culprit appeared to be cybersecurity company CrowdStrike, which had a routine software update malfunction.

“CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts,” the company said in a statement.

Customers using Mac and Linux operating systems were not affected, according to CrowdStrike.

When the botched update crashed computer systems, scores of airport travelers were stranded, hospital appointments were delayed and live news broadcasts were cut short.

CrowdStrike said it was not a cyberattack, but rather a software glitch. The company said the issue has been identified and that a fix was sent to customers.

At the Indianapolis International Airport, travelers stood in wait for airlines to get their systems back online. Delta Airlines, United Airlines and American Airlines grounded all flights.

Indianapolis Airport Public Affairs Consultant Stephanie McFarland said the malfunction didn't affect airport systems, only airlines. She added that as of 2:00 p.m. things were improving at the terminal.

The Indiana Bureau of Motor Vehicles also reported disruptions to their payment processing system Friday morning.

Crashed computers displayed “it looks like Windows didn’t load correctly” messages on blue screens, sometimes called the “blue screen of death,” with some marooned travelers sharing videos of the blue error screens displayed on giant displays in airports.

Phone calls to 911 were out in some counties in the state this morning. Other states, including Alaska, Arizona, New Hampshire and Ohio reported outages.

IU Professor Scott Shackelford said lack of regulation in the technology sector could be partially responsible for the reckless rollout of the new CrowdStrike update.

“Since the 90s, we've treated tech companies including CrowdStrike with kid gloves,” Shackelford said. “We've insulated them from liability. There's been a move fast and break things mentality popularized by folks like Mark Zuckerberg that we've been comfortable with, because of the innovation that Silicon Valley has also given us. But frankly, I think there's a growing consensus that this model just isn't working.”

The outage comes on the heels of a ransomware attack that paralyzed Monroe County for a week. Shackelford added that it could strain public trust in institutions in Bloomington.

“We as citizens of Bloomington need to have some confidence that we're still going to be able to have the trash delivered, that we'll still be able to go to the courthouse, etc. And as we've seen in recent weeks right now, I think a lot of that trust has been undermined.”

While server-related outages are common, the scale of the CrowdStrike disruption was astonishing to many tech observers.

“This IT outage is a stark reminder of how dependent we are on technology and many other things that happen behind the scenes that most of us are unaware of,” said Louisville-based tech executive Adam Robinson on X. “Modern society and the many comforts we enjoy is a fragile thing.”

This is a developing story and will be updated. Katy Szpak contributed to this story.