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How to stay vigilant of ticket scams

By Cali Lichter

Posted April 4, 2024

When looking for tickets, make sure they're from a verified seller. (Cali Lichter)

Indiana is a stop for many high-profile artists like Taylor Swift and Noah Kahan and a home to professional sports teams like the Indiana Pacers and the Indianapolis Colts.

Tickets are always in demand, which means there is a big resale market. But resold tickets aren’t always a guarantee.

Patrick Felts, an Indiana University student, wanted a ticket for the November 2022 IU men’s basketball game against North Carolina. With tickets selling for hundreds of dollars, he looked to a 10,000+ student GroupMe ticket reselling chat for a better price. He found one for $60.

“The guy sent me a picture of his alleged crimson card with his face next to it too, just to confirm as a real person,” said Felts.

After Felts sent the seller money through Venmo, the seller stopped replying and blocked Felts.

“I had the Crimson card, I thought that was pretty legit,” he said. “That's a tough thing to fake, evidently not.”

Fortunately, Felts had Venmo’s buyer protection and was able to get a refund. But others aren't so lucky.

“It could be really rare for you to get that money back,” said Jennifer Adamany, Director of Communication for Central Indiana Better Business Bureau. “But, certainly, don't hand over any banking information or any personal identifying information.

Adamany said more and more scammers are infiltrating social media sites and platforms because they know that’s where people are more likely to trust resellers. For high-ticket items like a sold-out basketball game or a Taylor Swift concert, Adamany said it’s best to ask questions before handing over the money.

“How do they want to receive payment delivery? If it's going to be anything that's going to essentially be giving over cash, so that could be cash apps, that could be gift cards, could be wire even nowadays, cryptocurrency,” she said. “If it's anything you can't put a stop to, once you send it, I recommend you don't send it.”

It might feel good to get a $40 concert ticket off of a Facebook group instead of buying a $100 ticket from a ticket-selling site, but if it’s too good to be true, Adamany said it probably is. But if someone wants to go through a resale route, there's an organization called the National Association of Ticket Brokers that offers a purchase guarantee on tickets if they are not delivered. The NATB has a database of members, but Adamany said you can always go to the source.

“Certainly, go to the box office, the venue itself, if you can get tickets, or platforms that have better guarantees, or assurances that you're buying valid tickets from a reseller, they have guarantees if it turns out to be not the case,” Adamany said.

But sometimes, tickets are just too good to not take that risk.

“That was a really tough ticket, that game against North Carolina,” Felts said. “That was a risk I was willing to take because I knew I could get my money back and I did.”

But the event did make Felts more skeptical when purchasing resale tickets. He now checks for IU email addresses, LinkedIn, and Instagram accounts before making ticket purchases.

Adamany recommends doing just that when dealing with resellers on peer-to-peer platforms.

“So, you want to look at who is posting, check out their profile where you can find out, sometimes, you can see where they've made posts in the group, or other groups,” Adamany said. “And, if you see similar posts elsewhere, that's gonna be an indicator.”

She recommends that anyone who buys a fraudulent ticket report it to the State Attorney General’s Office, the Federal Trade Commission, or the Better Business Bureau.