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Cellular outages affect more than 70,000 nationwide

By Isabella Vesperini

Posted February 22, 2024

business, technology and people concept - close up of businesswoman hands with smartphone

A number of Americans are dealing with cellular outages on AT&T, Cricket Wireless, Verizon, T-Mobile and other service providers, according to data from Downdetector, Thursday, Feb. 22, 2024. (Syda Productions/Adobe Stock)

AT&T experienced severe nationwide outages Thursday morning, according to tracking site Downdetector. Customers say they have been unable to text, call or use the internet. The cause is unclear, as is the timing of a resolution.  

AT&T users began facing problems at around 4 a.m. Thursday morning, with about 32,000 people reporting an issue. A high of 74,000 users reported they were unable to connect at around 7:50 a.m. Indianapolis, along with Chicago, New York City, Dallas and other major cities have been affected the most. About half of the problems concerned mobile phones, 41 percent reported having no signal and eight percent of problems reported having no internet. AT&T has nearly 295 million users.

Abby Troughton, an online student at Northwestern and AT&T customer, said she had to go to Hopscotch Coffee to connect to the Wi-fi network because her phone was not working. 

“I woke up this morning trying to get on class and I use my cell service to connect to my computer so I couldn't get anything,” she said. “It’s a pain, but I gotta get on class.” 

While an email statement from Verizon said they have not experienced any outages, Downdetector had a high of over 4,300 problems reported around 8 a.m.

“Verizon's network is operating normally,” the statement said. “Some customers experienced issues this morning when calling or texting with customers served by another carrier.” 

A statement from IU’s Facebook page said AT&T customers have had difficulty making and receiving phone calls to 911. 

“The IUPD Dispatch 911 Center and Blue Light emergency phones on campus are still operational,” the statement said.  

If calling on your cell phone does not work, IU recommends calling from a landline or asking someone who uses a different carrier to call.  

T-Mobile has also experienced issues on their network, with nearly 2,000 users reporting an issue around 9 a.m. 

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