The group overseeing tolling on the new Ohio River bridges linking Indiana and Kentucky is planning tweaks to the year-old tolling system to make it more user-friendly and address other issues users have raised.
RiverLink spokeswoman Mindy Peterson says the all-electronic toll network that uses cameras to capture drivers’ license plates and bill them for crossings plans changes during 2018 to address the system’s user-friendliness and make other improvements.
Peterson tells The Courier-Journal of Louisville, Kentucky, that the tolling system is still in its “infancy.”
The RiverLink system debuted on Dec. 30, 2016, for two bridges linking Jeffersonville, Indiana, and Louisville and a new span between Prospect, Kentucky, and Utica, Indiana.
Some motorists have complained about long ! customer-service wait times, difficulties getting and paying their bills and other issues.