Indianapolis-based Citizens Energy Group is blaming higher water bills on a fluctuation in read dates on meters and an outdated bill estimation system. Spokesperson Sarah Holsapple says they are doing away with the estimation system come fall. However, she adds that the warm weather has allowed meter readers to get out earlier than normal to check meters. Holsapple says those early reads are reflecting bills that surprising customers.
“If they‘ve read early due to weather, that person‘s bill that month is going to be lower,” she says. “Now the customer of course has to make up to that lower bill somehow so that remainder is being tacked on the next Monday.
Holsapple says in some the cases the bills may be higher. However, she adds that some customers may be noticing lower bills and then bills that have significant jumps to make up the previous month‘s difference. Holsapple says the bills are not the result of higher citizens energy group rates, but merely the fluid read dates.
She says bill fluctuations also exist because of their bill estimation system which will end come fall.
“We‘re certainly trying to get a handle on that. We certainly understand why customers would be confused to have a very low bill one month and a very high bill the next,” she says.