Food stamp recipients have been unable to fill out proof-of-eligibility forms online for two weeks while a Family and Social Services Administration contractor tries to repair a problem with the site.
FSSA spokesman Jim Gavin says the agency expects to restore that service by early next week, but contractors are still trying to restore the ability of applicants to check their case status online.
“Checking on case status is something you might do after you apply for benefits and didn’t get an immediate response and maybe there is more information that we needed to collect from you,” Gavin says.
The forms are used for requesting other services such as reduced-price school lunches with similar income requirements to the food stamp program.
But Gavin says it will take longer to fix a second bug that has prevented applicants from checking the status of their benefits request online. Gavin says clients can call the agency‘s phone line or visit local offices instead.
He says most services on the site are working normally.
Correction: A headline in an earlier version of this story implied the entire website for welfare recipients was not working. Only a part of the FSSA website that allows food stamp recipients to fill out proof-of-eligibility forms has been offline.