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Vigo County To Launch Automated Dispatch System This Year

By Lindsey Wright

Posted February 9, 2018

Vigo County is launching a new emergency dispatch system this year. It joins other areas of the state in adding an automated program, and officials say it will cut the time it takes to send out alerts by more than half.

Through the program, dispatchers can automatically send out alerts through a computer system, which gives first responders the information they need.

The County approved a more than $170,000 contact using existing 911 funds.

Rob McMullen, the executive director of Vigo County 911, says the new system removes a human element from the process, making it more consistent.

"It's going to help our responding units because they're going to get notified immediately, and also we're going to have one voice that's always going to be dispatching fire and EMS," McMullen says.

But Vigo County isn't alone. Monroe County is also adding an automated system.

Jeff Schemmer, the communications manager for Monroe County Central Emergency Dispatch, says he expects it to be the norm in years to come.

"It's been around for a while in some of the bigger cities, and it's just now starting to catch up with some of the smaller areas," he says.

Monroe County will go live with the new system in March or April. Vigo County officials say they expect to go live sometime in the second quarter of this year.

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