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What is WTIU Passport?

WTIU Passport is a new member benefit which gives eligible WTIU members extended access to an on-demand library of quality public television programming online and via your mobile device. This is one of the many benefits that WTIU provides members along with the program guide, MemberCard and thank you gifts like tickets, umbrellas or tote bags, based on the level of your gift.

Who is eligible for WTIU Passport?

WTIU Passport is the newest member benefit available from WTIU for donors with a yearly contribution of at least $60 or an ongoing monthly contribution of $5 or more. It cannot be purchased separately. To receive WTIU Passport, please become a member today.

I just made a donation today, why can’t I activate WTIU Passport?

If you donated online by clicking a “Donate now to watch” button, you should see an activation link on the confirmation page for your gift. You will also receive an email message from “tvmember@indiana.edu” at the email address you entered when making your donation. If you gave your donation through another online form or over the phone, it may take a few days for your gift to be entered into our database and your activation code assigned. Please email tvmember@indiana.edu and our Member Services Department will make sure you get your activation code as soon as possible.

I would like to activate WTIU Passport with my current membership. How can I do that?

If you’re already a WTIU member, please visit pbs.org/passport/lookup to access your WTIU Passport activation code. If you do not currently contribute, please become a member and receive access to WTIU Passport. Alternatively, you can call WTIU Member Services at 1-800-662-3311.

Do I have to activate WTIU Passport if I don’t want to?

No. It is up to you to decide whether or not to activate WTIU Passport. You can still watch plenty of PBS and WTIU videos on demand without it. You will encounter a message asking if you want to activate WTIU Passport every time you come to a video whose free streaming rights have expired.

I’m having trouble loading a video, accessing Passport on a device, or some other technical issue.

For all technical issues, please submit a ticket or call 1-844-532-9848.

Why is WTIU making this service available?

As more and more people are watching television content by streaming it on computers and digital devices, WTIU Passport gives members a way to enjoy extended access to PBS and local station programming on new platforms, such as computers, smartphones, and tablets. Extended access also allows many shows to be available longer than they’re available online.

Certain content, including kids, news and public affairs programs such as THE FRIDAY ZONE, BOB THE BUILDER, THOMAS & FRIENDS as well as INDIANA NEWSDESK, FRONTLINE, PBS NEWSHOUR, and POV will be accessible to everyone.

If I do not have WTIU Passport, will I still be able to watch programs on PBS.org and WTIU.org for free?

Yes. Free is not going away. Many of our shows are available for free on various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services. And of course, PBS programs will continue to be broadcast to the public, for free, over the air. WTIU Passport is a member benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.

How does WTIU Passport align with the universal access mission of public television?

WTIU content is shared widely with the public on-air and online after a program airs—that has not changed. WTIU Passport goes one step further by offering extended access to additional content for station donors.

I cannot afford to donate at this time. Is there a way for me to view this content?

All broadcast content remains available to all viewers on air per our broadcast schedule and will remain online and on mobile for at least two weeks and, in some cases, longer. We believe the new arrangement allows for ample viewing of excellent content, albeit for a more limited time for some programs.

I’m seeing a message that says I already activated, but I can’t remember how to sign in.

At the time you activated, you were asked to choose one of 3 sign in methods: using your Google, Facebook, or PBS account. If you cannot remember which option you chose, you can try each one without doing any harm to your accounts. Each has its own process for resetting passwords should you need to.

I am a member of another PBS station. Am I entitled to WTIU Passport?

WTIU Passport is only available to donating members of WTIU in Indiana. However, many PBS stations across the country are introducing this new benefit to their members. Please contact your local station to find out if they are offering this service and how to activate.

How can viewers find content that’s available on WTIU Passport?

Members who wish to take advantage of WTIU Passport must activate their account for access. They will be asked to register to confirm their identity and membership status in order to start enjoying WTIU Passport. These videos are only available to users who are registered for WTIU Passport.

To explore the Best of WTIU Passport online, please click here. Or, look for videos with this symbol:
small passport icon

What kind of content is available on WTIU Passport?

The WTIU Passport library currently offers members more than 1,000 episodes to watch, with new programs being added weekly. The library features episodes from popular programs like AMERICAN EXPERIENCE, AMERICAN MASTERS, ANTIQUES ROADSHOW, NATURE, NOVA, and MASTERPIECE—including all six seasons of DOWNTON ABBEY and WOLF HALL. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including EARTH: A NEW WILD, AUSTIN CITY LIMITS, THE GREAT BRITISH BAKING SHOW and a rotating selection of films from Ken Burns.

I can’t find my favorite PBS show in WTIU Passport. Why not?

Initially, close to a thousand hours of PBS and WTIU programming across multiple genres including drama, science, history, natural history and the arts will be available in WTIU Passport. This library of content will continue to grow over time as more titles are added—so please keep checking back.

Will PBS KIDS content be available via WTIU Passport?

There are no plans to include PBS KIDS programming in WTIU Passport at this time. Visit http://indianapublicmedia.org/tv/kids/ or PBSKids.org for free video content.

Can I access WTIU Passport content on all devices and platforms?

WTIU Passport content is available via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (via wtiu.org or PBS.org). It is also available on Apple TV, Roku, Fire TV, PBS Video iOS and Android apps for smartphones and tablets as well as Chromecast.

 


More FAQs are available at PBS.org

Didn’t find your answer here? CLICK HERE to submit a support request or call 1-844-532-9848.

WTIU Passport

Don’t know if you have access to WTIU Passport? Use the PBS Member Lookup to find out.

For all technical issues, please submit a ticket or call 1-844-532-9848.

If you’re a WTIU member with a yearly contribution of $60 or more, you may have received an email with a WTIU Passport activation code. Enter your code at pbs.org/passport to activate your account.

Once you’ve activated your account, login to view video content at video.indianapublicmedia.org. If you did not receive a code, please contact Member Services at 1-800-662-3311 or by email at tvmember@indiana.edu

Passport Lookup »
Activate Passport »

Questions?

Stephanie Elsass

Member Services Coordinator

Email selsass@indiana.edu
Call (812) 855-6114