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Municipal Utility Apologizes For Wrong Past-Due Notices

About 2,500 of the notices went out when only 200 accounts were actually past due.

Columbus City Hall

Photo: Indiana Public Media News

Columbus City Hall

An Indiana municipal utility is apologizing for a clerical error that led to about 2,000 customers improperly getting past-due notices and warnings that they face being disconnected.

Columbus City Utilities director Keith Reeves says that the error happened when city utility clerks were sending out routine email notices March 3 on water and sewer bills to let customers know they were past due on their bills.

He says that about 2,500 of the notices went out when only 200 accounts were actually past due. He says they regret the error.

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    I think this utility has recently advertised to fill the head of their billing office.

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