Photo: Daniel Incandela (Flickr)
The Indianapolis International Airport has been voted the No. 1 airport in North America for the second year in a row.
The rating comes from the Airports International Council, which ranks airports by region based on passenger satisfaction surveys.
“That’s where we especially have to give credit to our staff because the two areas that we can control the most seem to have the most input on the customers overall rating of the airport or attitude and courtesy of our employees and the appearance of the terminal especially cleanliness,” says Indianapolis Airport Authority spokesman Carlo Bertolini.
The survey asks travelers to rate experiences such as parking and wait times. This allows the airports to pinpoint aspects of the travel process that need work. Bertolini says even with the award, there’s always room for improvement.
“These surveys results also show us areas where we were most in need of improvement, so we look at those on a quarterly basis,” says Bertolini. “So they actually help not just win awards but they help improve for the sake of improvement.”
Bertolini says the Indianapolis International Airport hasn’t run into the same problems older airports face with aging infrastructure.