In exchange for about $1.8 million in economic development incentives, Zuna Infotech will hire Hoosiers to perform call center duties at its new Howard County headquarters. Workers will focus on solutions for the health care, security and technical support fields. Kokomo Mayor Greg Goodnight said the company has touted itself as being able to offer similar services to domestic companies as ones which, in recent years, have largely been shipped overseas.
“”When you look at all things considered — the costs, the level of service — I don’t know that we’ll ever compete with them if you just look at the wage issue,” Goodnight said. “There are certain companies, especially a lot of the medium-sized companies that need this service and really, it’s no in their best interest to outsource this to other countries.”
Speaking on WFIU’s “Ask the Mayor,” Goodnight said some of the funding the city and county are offering is contingent on jobs being created quickly.
“The projections are for those jobs to be [created] within three years,” he said. “We’re hopefully [creating] somewhere around 20 to 30 by the end of this year and 150 within the first year.”
Goodnight says he’s 99% sure the city will be able to announce the creation of another dozen jobs in a week’s time and about 90% sure of another deal beyond that.